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General consumer rights

Invoices and payments

Provisions for invoices and dunning notices Disputing an incorrect invoice Getting your money back if you paid by card

Complains and warranty

How to complain against a defective product How to complain against a faulty service Warranty

Right of withdrawal, return or exchange goods

Return or exchange goods Right of withdrawal

Scams

Is the company respectable?Bank fraud and credit card frauds Scam text messages and phishing

Late delivery

Late delivery of a service Late delivery of a product

Consumer rights within the EU

Geoblocking The Services Directive European Small Claims Procedure

Settle the dispute

Settle the dispute in court Alternative dispute resolution

Consumer laws

Product Safety Act The Price Information Act The Sales of Goods Act

Incorrect pricing information

What happens if a product is marked with an incorrect price.

Rules for telemarketing

Dropshipping

Buying from companies based outside the EU

Automatic contract extension

Buying from a private individual

Services of general interest